Privacy Policy

Vanguard IT Solutions LLC ("we," "our," or "us") operates www.vanguardit.org. This Privacy Policy describes what information we collect, how we use it, with whom we share it, and the security practices we have in place to safeguard it.

1. Information We Collect

Information you provide directly

• Contact and inquiry data – name, business name, phone number, email address, and any message content submitted through our contact forms or chat widget.
• Billing and payment information – when you purchase services, payment card details are collected and processed by our payment processor (Stripe). We do not store full card numbers on our servers.
• Service-related information – details about your IT environment, network, or business that you share with us in the course of receiving our services.

Information collected automatically

• Log data – IP address, browser type, pages visited, referring URLs, and timestamps when you access our website.
• Cookies and similar technologies – session cookies used to maintain website functionality. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the IT services you request
• Process payments and send invoices or receipts
• Communicate about service updates, support tickets, and appointments
• Improve our website and services through aggregate analytics
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Disclosure of Your Information

We may share your information with:

• Service providers – third-party vendors who assist us in operating our business (e.g., Stripe for payment processing, email delivery services). These vendors are contractually required to protect your data.
• Legal requirements – when disclosure is required by law, court order, or government regulation, or to protect the rights and safety of our company or others.
• Business transfers – if we merge with or are acquired by another company, your information may be transferred as part of that transaction.

4. Method of Disclosure

Information is disclosed to service providers electronically over encrypted connections (TLS/HTTPS). Legal disclosures are made through the legally required channels (e.g., in response to subpoenas or court orders). We do not disclose personal information to third parties through public channels.

5. Security Practices

We implement industry-standard safeguards to protect your information, including:

• TLS/HTTPS encryption for all data transmitted to and from our website
• Payment card data handled exclusively by PCI-DSS-compliant processors (Stripe)
• Access controls limiting internal access to personal data on a need-to-know basis
• Regular review of security practices and vendor compliance

No method of electronic transmission or storage is 100% secure. We work diligently to protect your data but cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy, or as required by law. Customer records are typically retained for seven (7) years in accordance with standard business and tax requirements.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-transactional communications

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Vanguard IT Solutions LLC
1455 International Blvd
Brownsville, TX 78520
(956) 338-2720
pedro@vanguardit.org